didn’t have the right warning on it - for example “FRAGILE HANDLE WITH CARE”, “DO NOT BEND” or “PERISHABLE”Ĭheck what you can do if you’re not happy with Royal Mail’s decision about compensation.In this article, we will discuss some useful information about the United Kingdom-based Mail collection and delivery services.was damaged by something out of Royal Mail’s control, for example bad weather.was lost, damaged or delayed by someone other than Royal Mail.was posted by an inappropriate method - for example if you sent expensive jewellery by 2nd class post instead of a service with insurance and tracking.wasn’t addressed clearly or packaged properly - for example if the packaging wasn't sealed or strong enough. ![]() Royal Mail might refuse to give you compensation if for example the item: If your claim is successful you’ll get a cheque in the mail. You’ll get a response within 30 days - or 90 days if the item was sent to somewhere outside the UK.
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